Return, Refund, & Cancellation Policy

2. Free Preview Allowance

To help learners make an informed decision before purchasing, Continuum Academy provides every newly registered user with a free 1-hour viewing preview across all business discipline tracks. We encourage all learners to experience the lesson format, video streaming quality, and diagnostic assessments before completing a paid checkout.

3. Cancellation Procedure & Access Retention

You may cancel your subscription at any time without penalty or cancellation fees:

1. Log in to your account and navigate to Billing & Subscription (/billing).
2. Click "Cancel Subscription" and confirm your request.
3. Access Retention: Because passes are purchased for fixed 6-month or 12-month periods, your premium access will remain completely active and uninterrupted until the end of your prepaid period. Your account will simply not renew at the end of the term.

4. Refund Processing via PayMongo

When a refund is approved by our billing team, the reversal is initiated directly through our payment partner, PayMongo Philippines, Inc.:

• Credit/Debit Cards: Refund credits typically post to your card statement within 5 to 10 banking days, depending on your issuing bank.
• E-Wallets (GCash / Maya): Funds are returned to your mobile wallet balance within 24 to 72 hours of processing.
• Transaction Fees: In accordance with Philippine payment operator guidelines, non-recoverable payment gateway merchant processing charges may be deducted from non-fault refunds.

5. Corporate & Enterprise B2B Contracts

Seat licenses purchased under corporate procurement contracts, enterprise volume agreements, or bank wire transfer arrangements are governed by the specific cancellation and adjustment clauses stipulated in the written Enterprise Master Services Agreement (MSA) signed with Continuum Academy Inc.

6. How to Submit a Refund Request

To request a refund under our 7-Day Guarantee, please email our support team with your transaction details: